Last updated: 13 September 2026
Who we are
EUCart is operated by EUCART LTD, a company registered in England and Wales with company number 17455065 (registered office address as recorded at Companies House). EUCART LTD is the data controller for the personal information described in this policy. You can contact us at info@eucart.co.uk.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, applications, products, or services.
EUCart is a marketplace that connects independent local shops with customers. We do not sell, stock, or physically handle any products ourselves — your order is placed with, and fulfilled by, the shop you order from. Deliveries are carried out by our delivery partner, Stuart, and all payments are processed securely by Stripe. We do not store your card or bank details — these are handled directly by Stripe under its own security and compliance standards.
1. Information We Collect
Depending on how you use our services, we may collect information including:
Your name and contact details, such as your email address and telephone number.
Account and profile information.
Information you provide when contacting us or requesting support.
Transaction, billing, and payment-related information.
Technical information such as your IP address, browser type, device information, operating system, and usage data.
Information you choose to submit, upload, or store through our services.
Communications between you and us.
We only collect personal information that is reasonably necessary for providing, operating, securing, and improving our services.
2. How We Use Your Information
We may use your personal information to:
Provide and operate our products and services.
Create and manage user accounts.
Process transactions and payments.
Respond to enquiries and provide customer support.
Maintain the security and integrity of our systems.
Diagnose technical problems and improve our services.
Communicate important service-related information.
Comply with our legal and regulatory obligations.
Prevent fraud, misuse, and unauthorised access.
Send marketing communications where you have consented or where otherwise permitted by law.
3. Legal Basis for Processing
Where UK data protection law applies, we process personal information under one or more lawful bases, including:
Contract: where processing is necessary to provide a product or service you have requested.
Legal obligation: where we are required to process information to comply with the law.
Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
Consent: where you have given us permission to process your information for a particular purpose.
Where processing relies on consent, you may withdraw your consent at any time.
4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our services, including hosting providers, payment processors, IT and security providers, analytics providers, professional advisers, and other suppliers acting on our behalf. This includes, in particular, Stripe (our payment processor) and Stuart (our delivery partner), who each receive only the information necessary to process your payment or deliver your order.
We may also disclose information where required by law, regulation, court order, or another lawful authority.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable contractual and security protections are in place.
5. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure that the information receives an appropriate level of protection in accordance with applicable data protection legislation.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, security, and regulatory requirements.
Retention periods may vary depending on the type of information and the reason it is being processed.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
7. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
8. Cookies and Similar Technologies
Our website or services may use cookies and similar technologies to provide functionality, maintain security, remember preferences, understand how our services are used, and improve user experience.
Where required by law, non-essential cookies will only be used after obtaining your consent.
You can manage or withdraw your cookie preferences through the cookie controls provided on our website, where applicable.
9. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of processing.
Object to certain types of processing.
Request transfer of your information in a portable format.
Withdraw consent where processing is based on consent.
Raise a complaint with the relevant data protection supervisory authority.
These rights are subject to certain legal conditions and exemptions.
10. Marketing Communications
Where we send marketing communications, you can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
You may continue to receive essential service-related communications where necessary for providing your account or services.
11. Children’s Privacy
Our services are not intended for children unless specifically stated otherwise.
Where we become aware that personal information relating to a child has been collected in circumstances where appropriate consent or another lawful basis is required, we will take appropriate steps in accordance with applicable law.
12. Third-Party Websites and Services
Our services may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties, and we recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, or legal obligations.
The latest version will be made available through our website or service, together with the date it was last updated.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us using the contact details published through our website or service.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.